Return Policy
All returns require a Return Merchandise Authorization (RMA) Number. This RMA number must be clearly marked on the outside of your shipping container. An RMA request will not be approved after 14 days of receiving your order. No returns will be accepted without a pre-approved Return Authorization Number. Please call our customer service department at 425-486-6045 to discuss your return options and/or to obtain an RMA number. Please do not write the RMA number on the actual box. Shipping charges are non-refundable. A 20% restocking fee will be applied to all returns. The customer is responsible for shipping charges and insurance on all return shipments. All products must be received by our Returns Processing Center within 10 days of RMA issuance. Items received after 10 days will be refused. All items must be returned with original packaging; including all registration cards-disks-CDs-manuals-licenses-etc. There will be no return on software if the shrink wrap packaging has been removed or damaged in anyway; there is no exception to this policy. Any deviation from the return process outlined above will result in a delay of your refund, and possibly a refusal of your return.

Shipping Information
All orders are custom built for each individual customer. Generally, orders are shipped out within two business days depending on the current order volume. Shipping and/or processing delays may result due to credit card address verification or other payment discrepancies. For delivery in the USA, freight is based on product weight. Shipping options include UPS Next Business Day, UPS Two Day, UPS Three Day, and UPS Ground. Some rural areas may require extended delivery times. Saturday delivery is also available in some areas for an additional fee. Advanced Technology Computers, Inc. does ship to APO and FPO addresses; however, you must contact our inside sales team for further information concerning shipping charges to these destinations. All shipping charges are posted before checkout.

Payment Options
Credit Cards and Prepayment: Visa, MasterCard, Discover, and American Express credit cards are accepted with no added surcharge. If you prefer to pay by cashiers check or money order, please call a member of our sales team who will take your order and direct your payment. All cashiers checks and money orders must include a contact person, return address and phone number in order to be processed. All cashier checks must be received in advance prior to shipment being released.

C.O.D.: Advanced Technology Computers, Inc. does NOT accept C.O. D. orders; there is no exception to this policy.

Purchase orders: are accepted from credit-approved organizations such as corporate, educational and government institutions. Contact one of our account managers for qualification and application details. Banking, trade- references, federal-tax-ID and Dunn-Bradstreet numbers may be required. Resellers are also required to submit state resale number when applicable.

Safe Shopping Guarantee: Since Advanced Technology Computers, Inc. Inc. uses SSL Encryption, your shopping experience is guaranteed safe. Advanced Technology Computers, Inc. does not tolerate Credit Card Fraud. We take every measure possible to protect your confidential information.