Return Policy
All returns require a Return Merchandise Authorization
(RMA) Number. This RMA number must be clearly
marked on the outside of your shipping container.
An RMA request will not be approved after 14 days
of receiving your order. No returns will be accepted
without a pre-approved Return Authorization Number.
Please call our customer service department at
425-486-6045 to discuss your return options and/or
to obtain an RMA number. Please do not write the
RMA number on the actual box. Shipping charges
are non-refundable. A 20% restocking fee will
be applied to all returns. The customer is responsible
for shipping charges and insurance on all return
shipments. All products must be received by our
Returns Processing Center within 10 days of RMA
issuance. Items received after 10 days will be
refused. All items must be returned with original
packaging; including all registration cards-disks-CDs-manuals-licenses-etc.
There will be no return on software if the shrink wrap packaging has been removed or damaged in anyway; there is no exception to this policy. Any deviation from
the return process outlined above will result
in a delay of your refund, and possibly a refusal
of your return.
Shipping Information
All orders are custom built for each individual
customer. Generally, orders are shipped out within
two business days depending on the current order
volume. Shipping and/or processing delays may
result due to credit card address verification
or other payment discrepancies. For delivery in
the USA, freight is based on product weight. Shipping
options include UPS Next Business Day, UPS Two
Day, UPS Three Day, and UPS Ground. Some rural
areas may require extended delivery times. Saturday
delivery is also available in some areas for an
additional fee. Advanced Technology Computers, Inc. does ship to APO and FPO addresses; however, you must contact our inside sales team for further information concerning shipping charges to these destinations. All shipping charges are posted
before checkout.
Payment Options
Credit Cards and Prepayment: Visa, MasterCard,
Discover, and American Express credit cards are
accepted with no added surcharge. If you prefer
to pay by cashiers check or money order, please
call a member of our sales team who will take
your order and direct your payment. All cashiers
checks and money orders must include a contact
person, return address and phone number in order
to be processed. All cashier checks must be received
in advance prior to shipment being released.
C.O.D.: Advanced Technology Computers, Inc. does
NOT accept C.O. D. orders; there is no exception
to this policy.
Purchase orders: are accepted from credit-approved
organizations such as corporate, educational and
government institutions. Contact one of our account
managers for qualification and application details.
Banking, trade- references, federal-tax-ID and
Dunn-Bradstreet numbers may be required. Resellers
are also required to submit state resale number
when applicable.
Safe Shopping Guarantee: Since Advanced Technology
Computers, Inc. Inc. uses SSL Encryption, your
shopping experience is guaranteed safe. Advanced
Technology Computers, Inc. does not tolerate Credit
Card Fraud. We take every measure possible to
protect your confidential information.
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